Virtual Assistant · Nigeria
Professional Virtual Assistant
A highly certified, detail-oriented Virtual Assistant ready to help you streamline your business — from HR operations to digital marketing, customer relationships, and beyond.
What I Do
From inbox management to full HR support, I bring a multi-certified skill set to every task I take on.
Recruitment support, onboarding coordination, HR documentation, and employee records management.
Building client rapport, managing CRM tools, follow-ups, and customer satisfaction tracking.
Social media management, email marketing, content scheduling, and sales funnel support.
Task tracking, deadline management, stakeholder communication, and PMBOK-standard coordination.
Professional correspondence, deck preparation, meeting facilitation, and public-facing content.
Remote admin support, calendar management, data entry, and digital tool proficiency.
Background
"Empowered to explore new trends — and to bring those insights directly to my clients."
Ogabor Mercy Akpana is a trained educator and certified professional Virtual Assistant based in Nigeria. She holds a degree in Special Education from the prestigious University of Ibadan — a foundation that sharpened her communication skills, patience, and ability to tailor her approach to each individual's needs.
Over the past two years, Mercy has invested heavily in professional development, earning certifications across HR management (in collaboration with SHRM Global), project management, digital marketing, customer relationship management, virtual assistance, entrepreneurship, and public speaking.
She is accredited through the Quality Management Career Centre (QMCC), which holds recognition from the Centre for Management Development (CMD) and the National Board for Technical Education (NBTE).
Credentials
QMCC · SHRM Global
November 4–17, 2024
HR ManagementQuality Management Career Centre
November 4, 2024
CRMQuality Management Career Centre
November 25, 2024
Digital MarketingQMCC · PMI · CAPM · PRINCE2
January 10, 2025
Project ManagementQuality Management Career Centre
January 8, 2025
Virtual AssistantQuality Management Career Centre
January 17, 2025
CommunicationQuality Management Career Centre
November 1, 2024
Career Dev.Skill Up · UKaid · African Forum
December 12, 2024
EntrepreneurshipWhy Choose Mercy
8 professional certifications across HR, marketing, PM, and VA skills.
Trained alongside SHRM Global and PMI standards — international best practices.
A background in Special Education means clear communication and adaptability.
Fully equipped for digital-age virtual assistance — wherever your business operates.
Get in Touch
Ready to delegate tasks and reclaim your time? Mercy is available for part-time, full-time, or project-based virtual assistant roles. Reach out and let's discuss how she can support your business goals.